As Client Experience Specialist, this individual contributor will report to the Director of Client Experience in the GGB-US Retail Select division Small Business and Personal Lines. Key responsibilities include assisting on various projects and initiatives related to Customer Experience (CX) such as Voice of Customer survey design, implementation, feedback collection, response data analysis, insights visualization, and report generation. Other projects include data analysis, pilot support and insights generation for Gallagher Go, a digital self-service web portal for Gallagher commercial and personal lines clients. There are other similar projects that require a solid background and skill set in customer experience survey design, data analysis, insights visualization and report generation.
Requirements:
Prior experience working as a Customer Experience Analyst/Manager at a mid-to-large multinational corporation for at least 1 2 years.
Advanced survey design and analysis skills using Qualtrics.
Advanced english level (B2 conversational).
Basic proficiency in the following applications: Genesys, Salesforce, other CRM tools