Work in the office set up at Colombia Office - Bogota.
Hours of Operation Monday Friday, 9:00am 6:00pm CST or 10am-7:00pm CST
Keep track of assigned accounts to identify outstanding debts.
Make contact with relevant parties via phone calls.
Plan course of action to recover outstanding payments.
Locate and contact debtors to inquire of their payment status.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints.
Investigate and resolve discrepancies.
Create trust relationships with debtors when possible, to avoid future issues.
Alert superiors of debtors unwilling or unable to pay when necessary.
Comply with requirements when legal action is unavoidable.
While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.
Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards.
Maintains up-to-date customer contact information in the collections systems.
May be required to support other queues to facilitate teamwork in the department.
Escalates and assists other team members with calls as needed.
May be required to initiate external contact with customers and may perform advanced loss prevention activities (i.e., skip tracing, account settlement) or administrative work.
Other duties as assigned.