Are you looking for new opportunities and a stable job? Then Join us as a Customer Service Representative!!
Job description: We are seeking a dedicated Customer Service Representative to join our team. In this role, you will support our customers through various channels, ensuring their needs are met and issues are resolved efficiently. Your commitment to customer satisfaction will play a key role in retaining our valued clients.
Responsibilities:
Deliver excellent customer support via phone, email, and live chat.
Take ownership of challenging customer issues, escalating them when necessary.
Direct customers to the appropriate department or partner for further assistance.
Identify system performance issues and recommend improvements.
Provide detailed information about our products and services.
Resolve customer issues promptly and professionally.
Skills and qualifications:
Experience with inbound and outbound calls.
English required: B2+
Excellent communication and interpersonal skills.
Strong verbal and written communication skills.
Critical thinking and problem-solving capabilities.
Experience with Salesforce is a bonus.
What do we offer?
Competitive salary
Promotion: After 6 months in the company, there will be a raise of 50 CAD, then another raise of
50 CAD after the 1-year mark.
Shift days, hours, and time zone: Monday Friday | availability between 9:00 am 7:00 pm
Location: Barranquilla - [CENTRO EMPRESARIAL LAS AMÉRICAS III - Calle 77 59-35 - Piso 13]
What are you waiting? Join the Solvo Wolfpack !!!