Job Description
As a Bilingual Customer Service Representative, you’ll be at the forefront of helping customers navigate their credit journey. You’ll handle inbound and outbound calls, providing expert guidance on our credit monitoring and restoration software. This role offers a unique opportunity to blend your language skills with financial knowledge, making a tangible impact on people’s lives. You’ll work in a fast-paced, remote environment that values flexibility, performance, and continuous learning. If you’re passionate about customer service and eager to grow in the fintech sector, this position offers exciting potential for career advancement.
Hourly Rate: The equivalent of US$ 4.5 per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40h per week.
Schedule: 10:30 to 7 pm CT includes 1 hr unpaid break
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Responsibilities
Engage with customers in both English and Spanish, addressing inquiries about credit monitoring and restoration services
Provide clear, accurate information on software features and benefits, enhancing the customer experience
Execute outbound calls following specific procedures to ensure consistent, high-quality interactions
Maintain detailed, up-to-date customer records and interaction logs
Achieve and exceed performance metrics, contributing to overall team success
Participate in ongoing training to stay current on products, services, and industry trends
Collaborate with team members to share best practices and improve customer service processes
Identify and escalate complex issues to appropriate channels for resolution
Assist in troubleshooting basic technical issues related to the software
Requirements
Fluency in English and Spanish, with excellent verbal and written communication skills in both languages
Previous customer service experience, preferably in finance, technology, or related fields
Strong problem-solving abilities and a talent for de-escalating challenging situations
Proficiency in CRM systems and ability to quickly learn new software applications
Reliable high-speed internet connection and a quiet, professional home office setup
Excellent time management skills and ability to work independently in a remote environment
Independent Contractor Perks
- Permanent Work from Home
- Immediate Hiring
- Steady freelance job
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.