Job Summary
Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat.
Responsibilities
Customer Support
Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
May provide support in 1 or more languages
Full professional proficiency in both English and (Spanish or French or Japanese or German) is mandatory
Works on tasks outside of the queue as assigned by management
Process (Improvement/ Development/ Management/ Documentation)
Consumers of process documentation
Responsible for alerting team leads and managers for discrepancies
May make recommendations for process improvement
Business Systems
Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
Recognizes and escalates when standard processes are not functioning correctly
Qualifications
1+ years experience preferred
Bachelor's degree preferred