Specific Position Title: Client Solution Specialist
Location: Barranquilla; Edificio Celer; Cra 53 N. 76-115
Shift: Monday to Friday 8:00 am - 5:00 pm. Weekends OFF.
(Availability to work from 7:00 am to 4:00 pm as well when needed)
English required: Fluent B2+
Job description:
The Client Solutions Specialist serves as an essential technical resource for internal teams, external clients, and worksite employees, focusing on our HRIS, Learning Management System, Performance Management, and Applicant Tracking products. This role is pivotal in implementing these products successfully and ensuring their continuous maintenance. This role is a hybrid role of high-end customer service and a strong understanding of the technology platforms to give our clients the robust HR offering they have come to expect.
Responsibilities:
HRIS & Client Engagement
Serve as the primary contact for the implementation and support of Learning Management, Performance Management, E-Verify, and Applicant Tracking systems for both new and existing clients.
Manage training, implementation, and ongoing assistance for ancillary products tailored to client needs.
Collaboratively address and escalate Level 1 HRIS product issues, ensuring timely resolution with internal teams and clients.
Maintain and communicate client updates with internal service team utilizing ticketing system within the CRM.
Escalate complex issues to the Client Solutions Team Lead or HR Operations Manager as needed.
Respond to advanced service delivery inquiries.
Maintain HRIS files daily, generate reports for clients, and handle email correspondence in accordance with standard SLAs.
Skills and Education
Customer Service experience is a must. Corporate customer service such as account management or call center experience highly desirable.
Payroll, HR, or PEO experience is very nice to have but not required. A strong interest in HR is extremely beneficial.
Efficient in Microsoft Excel Competencies
Excellent communicator, verbally and in writing
Strong analytical and problem-solving skills
Client service, analytical and problem-solving orientation
Team player, results-focused, strong work ethic Work Experience
Exposure to HR Systems such as HRIS, ATS, LMS, and Performance Management beneficial.
Experience in a fast-paced, client service environment highly desirable
Technology background/help desk experience a plus.
Salary: $3,500,000 COP
We Offer:
Indefinite term contract, effective as of the 1st day of training.
Stability and excellent work environment.
Opportunity for job and professional growth.
Access to psychological consultations and helpline.
Solvo University, School of Leaders, Excel courses, English courses for a friend, and much more.
Discounts with Smartfit, some restaurants, and other brands.