Job Description
The MCR Engineer has the following duties:
Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
Ensure that all components of the technical architecture are properly integrated and implemented.
Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
Conduct systems testing for performance and reliability.
Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
Effectively manage time, maintain regular communication, and updates to both customer and management.
Flexibility towards after hours and weekend activities.
Document and add Lesson learned and Resolutions to the Nice Knowledge Base
Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.
Qualifications
Minimum 2 years’ experience with Product implementation & integration.
Fluid English
Well versed with Customer engagement.
Understanding Project Delivery working model & terms.
Excellent communication and problem-solving skills
Team Player – Proven ability to work in a team environment
Ability to communicate with multi-cultural teams in other countries
Able to learn and adapt a new technology independently and fast.
Able to work in dynamic environments.
Works methodologically and follows process
Experience with Advanced Solutions – Recording/Telephony Integrations, MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. (preferred)
Microsoft Windows Server Installation and Configuration – IIS
Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
Microsoft SQL Server Installation and Configuration
Maintenance – Backups and Recovery, Security
Scripting – Basic Query and Update knowledge
Network Principles – 7 Layer OSI Model, TCP, UDP
Network Devices – NICs, Switches, Routers, MPLS
Troubleshooting – Sniffers and various other Network Testing and Analysis tools