Were looking for a motivated, detail-oriented, and tech-savvy individual to join our team as an IT Desktop Support Technician I!
In this role, youll provide hands-on support by installing, configuring, and repairing PCs, laptops, printers, mobile devices, and other IT assets . Youll assist with helpdesk tickets, respond to calls and emails, and help keep our local site environment running smoothly.
As a key member of our IT department, youll ensure the seamless operation of our systems while delivering outstanding technical support to our internal users.
Core Responsibilities
Provide prompt and courteous first-level technical support for desktops, laptops, and peripherals.
Diagnose and resolve hardware/software issues, escalating when necessary.
Collaborate with IT teams to ensure timely problem resolution.
Install, configure, and update software applications and operating systems.
Ensure compliance with software licensing and maintain asset tracking.
Manage user accounts, permissions, and access rights.
Create and update support documentation and knowledge base articles.
Contribute to IT projects such as upgrades, rollouts, and migrations.
Perform regular preventive maintenance on IT equipment.
Provide technical support for virtual meetings and conferences.
Requirements & Qualifications
Degree or diploma in Computer Technology or related field, or equivalent experience.
Experience providing technical support for Windows PC systems (Windows 711 required).
Familiarity with Windows Servers (20082019) is a plus.
Basic understanding of IT concepts and technologies.
Knowledge of Active Directory and IT security principles (asset).
Systems administration experience (asset).
Excellent communication and interpersonal skills .
Strong analytical thinking and problem-solving skills .
Ability to work both independently and collaboratively .
Eagerness to learn and grow in the IT field .
Must be available to work on-site (Colombia).
2+ years of relevant work experience required.
Key Competencies
Strong customer service orientation.
Fast learner and adaptable to change.
Passionate about technology.
Attention to detail and integrity.
Team-oriented with great collaboration skills.
Clear and professional communication.
Ability to perform under pressure and manage multiple tasks.
Flexibility to accommodate varying schedules.
Special Conditions of Employment
Regular schedule: Monday to Saturday between 7:00 a.m. and 6:00 p.m.
The IT team will rotate shifts on holidays.
Availability to work extended hours and/or participate in on-call rotations to provide after-hours support for critical issues, ensuring continuous availability of IT services.