Customer Service Representative
· Location: CAMACOL Cra 63 49ª-31, Edificio Camacol, Barrio El Estadio, Piso 9
· Schedule: Monday to Friday Shifts: 8:00 a.m 5:00 p.m / 8:30 a.m 5:30 p.m / 9:30 a.m 6:30 p.m / 10:00 a.m 7:00 p.m
· Salary: $3,000,000
Job Summary
The Customer Support Representative (CSR) provides high-level service in a call center environment, acting as the first point of contact for members. The CSR combines technical knowledge with strong interpersonal skills to deliver outstanding support and resolve issues effectively .
Key Responsibilities
Work onsite with consistent attendance
Answer calls from providers and members using proper greetings
Clarify client issues and identify resolution paths
Provide clear, understandable information
Show empathy and apply de-escalation techniques
Process insurance changes (dependents, doctors, addresses)
Research plan documents to quote benefits accurately
Investigate claim-related inquiries
Log call details with proper notation
Maintain confidentiality and comply with HIPAA
Adhere to schedule and maintain punctuality
Support new hires through side-by-side or call shadowing
Skills & Qualifications
Soft Skills
Effective leadership and adaptability
Excellent written and verbal communication
Dependable with strong attendance
Analytical and problem-solving skills
Ability to stay updated with plan changes
Willingness to grow with role and company
Hard Skills
Subject-matter expertise in customer service
Proficient in Microsoft Office Suite
Call center experience (medical/benefits preferred)
Experience in UR, Claims, COBRA, FSA, Eligibility (preferred)