Shift days, hours and time zone: Monday to friday 9:00 - 5:30 EST
English required: B2+/C1
Job description: As a Customer Service Accounts Receivable Specialist, you will be responsible for assisting Accounting and Customer Service Representatives with all job functions. The main purpose of this position is to support the accounting and customer service team by ensuring all bookkeeping functions are processed in a timely and accurate manner to ensure customer deadlines are met. As a Customer Service Accounts Receivable Specialist, you will be responsible for assisting current and potential customers who reach out to the call center via phone, email, mail, or fax. All interactions with customers are expected to be in a courteous and respectful manner with Simple, Straight Forward, and Honest solutions.
Responsabilities: Matching, coding, auditing, and entering invoices. Entering, posting, and reconciling various reports. Researching and resolving accounts payable issues with clients and vendors Filing, faxing, scanning, and photocopying of documents. Creating adjustments to credit memos and processing manual checks Handling of special audits/projects with Accounting Team Assisting Accounting and Customer service in their day-to-day tasks as assigned Maintain confidentiality of clients Perform other duties as assigned. Receive and respond to incoming telephone calls, emails, faxes, and mail from residential and business customers. Successfully research and resolve customer inquiries regarding telephone services, unified communications services, rates, and billing effectively utilizing available resources. Initiate necessary reports for further research and/or adjustments. Ensure that every customer interaction is courteous, accurate and fully documented in the Clear Live billing system, and timely. Make process improvement suggestions that will either allow Clear Live to better service its customers or increase the number of inquiries that can be handled within a defined timeframe. Initiate necessary and accurate work orders such as, but not limited to, requests to add numbers, adjust international calling, add/remove features and codes as well as submission for local and long-distance service trouble tickets. Maintain satisfactory attendance for scheduled hours and meetings.
Skills and qualifications - Hard and soft skills: Solid interpersonal skills Proficiency with basic Microsoft Office applications (Excel a must) A high school diploma or equivalent Ability to follow pre-established guidelines to perform a variety of functions. Ability to follow professional appearance and dress code guidelines. Strong organizational and analytical skills Ability to communicate effectively and professionally with clients and others. Ability to work independently.