Are you looking for new opportunities and a stable job? Then Join us as a Customer Service Representative!!
Job description: The Network Solutions Agent is a specialized position. We handle towing and roadside service requests from our Service Partners. You play a critical role as a customer service agent for our Service Providers. Our agents balance the needs of our business, our Service Providers, Partners, and our Customers. The ability to work quickly and overlap skills is required.
Responsibilities:
Deliver excellent customer support via phone and email.
You will answer calls from our Service Providers quickly, friendly, and efficiently.
You will answer questions about work, assist Service Providers with our app, and escalate issues to our Network team.
Identify system performance issues and recommend improvements.
You will negotiate requests for additional fees and investigate issues by listening to calls
You will de-escalate upset customers by empathetically listening to their concerns andlooking for mutually beneficial situations.
Skills and qualifications:
Experience with inbound and outbound calls.
English required: B2
Excellent communication and interpersonal skills.
Strong verbal and written communication skills.
Critical thinking and problem-solving capabilities.
Experience with Salesforce is a bonus.
What do we offer?
Competitive salary
Shift days, hours, and time zone: Full availability Monday to Sunday, 45 hours per week, Works hours between this time range: 7 AM to 11 PM. 2 Days off per week
Location: Calle 40Sur 41-44, Envigado.
What are you waiting? Join the Solvo Wolfpack !!!