Job description: A customer service agent handles 3 types of processes: Inbound, Outbound, and Backoffice. The agent will receive calls about general questions and requirements about a reservation, make calls to create or finish online reservations with the guest or do a data entry between the online reservations page and the booking tool named SAMS.
Responsabilities: Handle and use the Solvo Resorts tools, to help any guest and create, modify or cancel a vacation passport. Create, verify, and charge the reservation. Open, cancel, work, and identify an Online Order, types of orders, not qualifications, etc. Passports successful booking, verification and confirmation.
Skills and qualifications - Hard and soft skills: Technical Proficiency with CRM Systems Data Analysis and Reporting Skills Multitasking and Time Management Troubleshooting and Problem-Solving Conflict Resolution Active listening Communication skills Empathy Positive attitude Continuous learning mindset Time management Negotiation skills
Schedule: Training Hours: 8-6pm varies Schedule Hours: 9am-7pm Monday to Sunday
Location: Murano