Position: Customer Service Representative
We are looking for a bilingual customer service specialist to work with a major US Ecommerce company. Who has excellent communication skills in English and charisma to provide an excellent experience, to resolve doubts, queries and help in the buying processes of our customers either by chats, emails or calls.
Salary:
$3.000.000 COP + Aux. Transportation
Modality:
Hybrid
100% face-to-face during the first month (training + nesting)
Then, hybrid modality (3 days Home Office + 2 days face-to-face) according to performance.
Schedule:
Monday to Sunday, availability between 9:00 a.m. and 1:00 a.m.
44 hours per week + 1 hour of lunch and breaks
2 days off per week (can be consecutive or not)
Requirements:
Minimum 6 months experience in call-centers billingue in CSR campaigns
Intermediate-advanced conversational English (B2+)
Good command of digital tools
Excellent attitude and communication