This is your opportunity!
Solvo Global is looking for a Customer Support Associate in Medellín.
Schedule:
Training: Monday to Friday, 8:00 AM 5:00 PM (4 to 5 weeks)
Operations: Monday to Friday, availability between 7:00 AM and 8:00 PM
(It does not mean you will work from 7 to 8, it means that the schedule can be in that timeframe).
Weekends OFF
Location:
On-site CAMACOL, Cra 63 49ª-31, Edificio Camacol, Barrio El Estadio, Piso 9
Job Description
As a Customer Support Associate, you will be the first point of contact for business clients using isolveds software solutions. Youll provide support via phone, email, and chat, helping users troubleshoot issues and understand how to use the platform effectively. This is a B2B (business-to-business) support role, ideal for individuals with strong English skills and a passion for delivering excellent serviceeven if you have limited experience.
Responsibilities:
Provide basic technical support and customer service for isolveds software
Respond to inquiries from business users via phone, email, and chat
Troubleshoot common issues or escalate when necessary
Accurately document all interactions and resolutions
Contribute to a positive and collaborative team environment
Requirements:
English level: B2+
Excellent communication and interpersonal skills
Customer service mindset and problem-solving attitude
Ability to learn quickly and adapt to new technologies
Previous experience in customer service (at least 1 year) or tech support is a plus
We Offer:
Indefinite term contract, effective as of the 1st day of training.
Stability and excellent work environment.
Opportunity for job and professional growth.
Access to psychological consultations and helpline.
Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more.