Job Opportunity in Hospitality & Guest Experience (Cartagena)
Are you passionate about hospitality, guest relations, and creating meaningful experiences for travelers?
We’re a fast-growing vacation rental company based in Cartagena, managing a portfolio of 19 apartments and one private house, mainly located in Centro, Getsemaní, Bocagrande, and Cabrero. After 3 years of organic growth, we are now looking for a versatile and proactive team member to join our small but dedicated crew.
About Us
Despite our growth, we remain a close-knit team:
10 women in charge of cleaning operations
2 maintenance staff
1 person managing commercial services
and Miguel, our operations assistant
We work without a physical office and value autonomy, trust, and results. We believe that the best performance metric in hospitality is guest satisfaction.
About the Role: Guest Experience & Commercial Manager
We’re looking for someone who is independent, entrepreneurial, and eager to build their own role.
Key Responsibilities:
Be in constant digital communication with guests from booking to checkout
Provide all check-in information and answer any questions during the stay
Solve guest issues with empathy and efficiency
Visit properties regularly to stay familiar with the spaces and identify improvements
Occasionally attend high-value check-ins to create a personal connection
Commercial Side (Earn Commission!)
A big part of this role is to develop and manage partnerships with local experiences:
beach clubs, boat rentals, walking tours, concierge services, and more.
You’ll:
Upsell these services to guests during their stay
Help us expand and negotiate new deals with partners
Earn commission for every experience sold
Play a key role in increasing revenue for both guests and the company
Additional Responsibilities:
Help improve our internal systems for guest communication, payment tracking, and activity sales
Suggest better workflows and tools to optimize guest experience
What We Offer:
Freedom to manage your own time (no fixed office hours)
Opportunity to build your own role in a growing company
Flexible working style, with a focus on results over control
Commission-based income on top of a base compensation (to be discussed based on your profile)
Who We're Looking For:
Based in Cartagena or willing to relocate
Friendly, professional, and great at written communication
Organized, responsive, and naturally curious
Fluent in English and Spanish (written + spoken)
Experience in hospitality or sales is a plus
Interested?
Send us your CV and a short message about why this role interests you — and don’t forget to include your expected compensation.
Let’s create something amazing for Cartagena’s visitors — and grow together while doing it.