Job Overview:
We are looking for a friendly and professional Inbound Scheduling Agent to join our team in
Medellín, Colombia. In this role, you will answer inbound calls from patients, schedule their
dental appointments, and provide helpful information about the services offered at our dental
offices. You will play a key role in ensuring a smooth scheduling process while delivering
excellent customer service.
Key Responsibilities:
Answer inbound calls from patients in a professional and courteous manner.
Schedule, reschedule, and confirm dental appointments.
Provide general information about the dental offices, services, and appointment
availability.
Address basic patient inquiries and direct more complex questions to the appropriate
team.
Accurately enter and update patient information in the scheduling system.
Maintain a positive and empathetic approach when speaking with patients.
Qualifications & Skills:
Conversational English skills (comfortable speaking with patients over the phone).
Strong communication and active listening skills.
Ability to multitask and stay organized.
Basic computer skills and familiarity with scheduling software or data entry.
Prior experience in customer service, call centers, or appointment scheduling is a plus
but not required