Skills & Qualifications:
Hard Skills:
Proficient in Microsoft Word, Outlook, and DocuSign
Able to operate standard office equipment (phones, computers, copier, fax)
B2+/C1 English proficiency (spoken and written)
Soft Skills:
Strong multi-tasking and organizational skills
Excellent client service and communication abilities
Calm, empathetic, and composed under pressure
Ability to handle sensitive situations with professionalism and care
Work Schedule:
Shifts:
Sunday to Thursday
Tuesday to Saturday
Monday to Friday
Hours: Between 7:00 AM 8:00 PM (rotating or assigned shift)
Time Zone: Colombia Standard Time (COT)
Job Description:
As an Intake Specialist, youll be the first point of contact for clients, providing professional, empathetic, and efficient service. Youll handle incoming calls, direct inquiries, and support internal teams while ensuring client privacy and satisfaction.