This position will interact with other HR Associates over the phone and via email on questions related to garnishment cases.
Responsibilities:
Enter and update records accurately across multiple case management systems
Support new client onboarding by inputting setup data, tracking implementation tasks, and managing documentation uploads
Assist with reporting by compiling, formatting, and delivering standardized reports for internal and client use
Perform system audits and case cleanup to maintain data accuracy
Monitor internal case queues and shared inboxes; perform basic case clean up and assignment; identify and flag items requiring team attention or follow-up
Answer inbound calls on a rotating basis, document messages clearly and route inquiries to the appropriate team members
Provide first-level support for login and system access issues from employees and client contacts, using approved scripts and system tools
Provide basic Spanish support for document or communication translation