Job Summary:
Access Line Merchandise, Inc. is a leading supplier of promotional products across the U.S., Canada, and Puerto Rico. We specialize in branded merchandise including writing instruments, apparel, drinkware, and office essentials. This role offers clear growth potential into senior customer service, operations, or account management roles based on performance.
Key Responsibilities:
· Respond to emails, chats and incoming calls
· Enter orders on CRM and support sales efforts
· Create PO's for drop ship orders from other US vendors
· Collaborate with production teams to coordinate logistics for orders
· Deliver exceptional service and maintain a positive, solutions-oriented approach
- Prepare weekly reports for Tuesday 11:00 AM team meetings (held via Microsoft Teams with video on)
This position offers you:
· Competitive basic salary plus monthly commissions to reward your efforts
· Exciting opportunities for career growth and stability
· A positive working environment where we care equally about our employees, vendors and product quality
Requirements:
Bachelor’s degree in Business Administration or related field
English proficiency (C1 level or higher)
3+ years of customer service experience, including at least one full year with the same employer
Excellent written and verbal communication skills
Proficiency in Excel and Google Sheets (intermediate level), with the ability to manage and analyze marketplace data across multiple platforms
Preferred Qualifications
· Must be fast-paced, goal-oriented and have great problem-solving skills
· Can-do attitude
· Love taking on new challenges
· Proven track record of meeting and exceeding metrics
· Demonstrated ability to work effectively with management, vendors and co-workers
· Excellent time-management skills, ability to excel in a self-paced work environment
Working Hours:
April to October
Mon–Thurs: 7:00 AM – 4:00 PM (Includes two 15-min breaks & a 45-min lunch)
Fri: 7:00 AM – 1:00 PM (One 15-min break & 30-min lunch)
November to March
Mon–Thurs: 8:00 AM – 5:00 PM
Fri: 8:00 AM – 2:00 PM
Same break and lunch times apply
Compensation & Benefits
Base Salary: $2,500,000 COP
Internet Service Allowance: $400,000 COP
Monthly Commissions: $300,000–$400,000 COP (starting after month 3)
Wellness/Hobby/Exercise Allowance: $120,000 COP (after 6 months)
Quarterly Bonus: 10% bonus on commissions earned (after 9 months)
Happy Day Benefit: $50,000 COP (after 6 months — to be used for a personal treat or wellness activity)
First Day of Work
ASAP
Type of Contract:
· Contract “Termino Indefinido” as established by Colombian Authorities
· Full-time
Onboarding & Training
You will receive structured onboarding, including one-on-one training sessions, full access to our internal knowledge base, and two weeks of adjusted working hours to support a smooth transition and ensure you feel confident in your role.
How to Apply:
To apply, please follow these steps:
Apply directly on LinkedIn by clicking “Easy Apply.”
Complete the short screening questions (yes/no format).
If selected, we will contact you and request a brief voice recording or written paragraph to assess communication clarity and accent suitability for the role.
Qualified candidates will be invited to a 20–30 minute friendly interview with senior team members.
If approved, you’ll be invited to a final welcome meeting with leadership to kick off the onboarding process.
About us:
Access Line Merchandise, Inc. is a growing company with 20+ years in the market and is based in Orlando, FL. Recognized as a leading organization in the promotional products industry. Our intention is to create a work environment that promotes the growth of our employees, and the ideal candidate will be a team player alongside other trained product experts. This team provides our customers, located in the USA and Canada, with an engaging and seamless customer service experience.