Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solutions and services.
ABOUT THE JOB
Location: Metropolitan Area, Medellin Colombia
Model of Work: Hybrid
As a Credit & Collections Associate, you will be responsible for managing our clients accounts receivable, ensuring an effective and smooth process. Your main tasks will include following up on outstanding payments, negotiating payment agreements, and resolving issues related to overdue invoices. Additionally, you will be the primary point of contact for inquiries and complaints from our clients.
To succeed in this role, it is essential that you have solid customer service and collections skills. You must be proactive, with the ability to build strong relationships with clients and work effectively in a dynamic, results-oriented environment. Furthermore, a solid knowledge of finance and billing is desired, as well as analytical skills to resolve discrepancies and issues related to accounts receivable.
Key Responsibilities:
Investigate and resolve complex account management issues.
Determine reasons for late payments and negotiate resolutions in line with company guidelines.
Escalate high-risk situations and propose resolution plans.
Work with clients by phone and email to obtain payment remittance details, reconcile payment discrepancies, resolve invoice disputes, Invoice and certificate submission.
Document and update weekly accounts receivable reports, including payment updates and overall account statuses.
Manage specialized billing and custom billing/third-party charges.
Coordinate weekly customer and sales conference calls to discuss account statuses, concerns, and questions.
Identify and suggest process improvements to enhance efficiency.
Requirements:
Minimum of 6 months of experience in customer care, collections or accounts receivable is preferred.
Strong communication and negotiation skills.
Excellent organizational skills and attention to detail.
Ability to analyze and resolve account discrepancies efficiently.
Familiarity with specialized and third-party billing systems is a plus.
Proficiency in Microsoft Excel and other account management tools.
Ability to work collaboratively within a team environment.
WHY JOIN US?
At Securitas Technology, we value talent and prioritize professional growth. By joining our team, youll enjoy:
A long-term contract with stability.
A Competitive Salary.
Clear career development opportunities.
Regular merit-based increases and performance bonuses.
If you are looking for an exciting challenge and have the skills and experience to excel in this role, we encourage you to apply. Join us and be part of a team where your contributions make a difference. Apply now! We look forward to welcoming you to the Securitas Technology family.
FURTHER INFORMATION
Psychological Tests: Candidates must complete our personality assessments before the first interview.
Background Verification: The selected candidate must successfully complete a Criminal History Check, Education Verification, and Employment Verification.
Pre-Employment Medical Exam: The chosen candidate will be required to undergo a medical examination as part of the selection process before starting employment.
We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.