GBS Intermed Collections Assoc (Agente de cobranza Bilingüe)
Job Summary
This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.
Responsibilities:
Provides excellent customer service.
Responds to customer inquiries within required service level agreement.
Identifies, prioritizes, and resolves complex issues delaying payment.
Develops, creates, and analyzes collection and accounts receivable reports.
Updates customer and other stakeholder information using various software programs.
Monitors and maintains assigned customer accounts.
Submits recommendations to write-off account balances.
Qualifications:
Bachelors Degree or International equivalent Preferred
Bachelors Degree or International equivalent in Business or related field Preferred
Proficiency in the use of Microsoft Office products
English level: B2 or higher
Strong organizational and prioritization skills
Basic negotiation skills
Experience handling objections and gaining commitment - Preferred
More Information:
Schedule: Monday to Friday 7:15am - 4:30pm (44 weekly hours)
Modality: Hybrid
Location: Medellin or metropolitan area
Available to work on holidays.
Permanent contract