Job description: This position is responsible for providing remote call answering services, assisting clients with booking meetings, answering callers questions, and directing them to the appropriate individual. As the first contact for clients, excellent customer service and a pleasant demeanor are of utmost importance.
Responsabilities: Essential Functions: · Answer incoming phone calls using proprietary software · Following on-screen prompts and directions to handle client calls appropriately · Screen client calls as instructed · From time to time, manage multiple calls at once · Provide excellent customer service by addressing caller inquiries and resolving issues · Complete client intake questionnaires · Schedule conference rooms and order catering as needed · Schedule client appointments
Skills and qualifications - Hard and soft skills: Requirements: · Have a professional and level-headed demeanor · Must have impeccable communication skills, both written and oral · Ability to learn new concepts quickly · Keen attention to detail · Have a strong background in data entry and email