Position Title: Intake Specialist
Schedule: Availability Monday to Sunday 8:00 am to 8:00 pm, 2 days off but they may not be consecutive
(It does not mean people will work from 8 to 8, it means the shift will be in that time frame, / 8-6 / 9-7 / 10-8
Location: [SMART OFFICE - Cra 51b 80-58, Alto prado. Piso 21, BARRANQUILLA, ATLÁNTICO] Essential Job Functions
Confer with customers by telephone, email, and via SMS portal to provide information about services, status updates, and process new cases (minimum conversion expectations of 50% for calls and 70 % for SMS leads).
Contact customers to respond to inquiries and process on-line hires.
Performs other duties as needed guided by the management team.
Doing Cross-sales about the services of the law firm when clients called interested in acquiring the services.
Knowledge, Skills, and Abilities
1. Skill in completing multiple tasks at once.
2. Skill in identifying and resolving customer problems.
3. Skill in oral and written communication, including English and Spanish communications.
4. Skill in operating office and technological equipment and software.
5. Ability to communicate professionally with coworkers and customers.
6. Ability to follow oral and written instructions
7. Ability to organize daily activities of self and others and work as a team player.
8. Cross-selling skills. Required Education and Experience
1. High school diploma.
2. 1 year in Bilingual Customer service, collections or cross-selling. We offer:
- Bonus of 240k after one month of training.
- Indefinite term contract, effective as of the 1st day of training.
- Stability and excellent work environment.
- Opportunity for job and professional growth.
- Access to psychological consultations and helpline.
- School of leaders, Excel courses , English course for a friend.
- Training for coaches (this strengthens your CV).
- Discounts with Smartfit, some restaurants and other brands.