About Us
Salvatech is an Employer of Record (EOR) and nearshore recruitment company that helps international businesses build remote teams in LATAM without the need to establish a legal entity. Our comprehensive service covers recruitment, legal compliance, onboarding, payroll, equipment, and local support combining simplicity, talent, and technology.
Location: Colombia (Remote)
Language: English
Schedule: Full-time / Tuesday to Saturday, 10:00 AM 7:00 PM EST
Contract Type: Colombian Employment Contract
Salary Range: COP $2,800,000 $3,200,000 COP
About the Role:
As a Customer Service Representative, you will be the primary point of contact for patients, ensuring smooth communication, timely responses, and excellent service across all digital channels. Youll play a key role in keeping therapists schedules optimized, managing patient databases, and coordinating service routes to guarantee seamless home-care experiences. This role combines customer service, digital communication, and scheduling management, with a strong focus on patient satisfaction, retention, and sales growth.
Responsibilities
Manage and respond promptly to calls, messages, and inquiries across multiple communication channels, including WhatsApp, Instagram, TikTok, and other social platforms.
Maintain active communication with patients, answering questions and encouraging appointment bookings.
Coordinate schedules to ensure therapists calendars remain optimized and consistently filled with patients.
Oversee and update a database of approximately 1,000 active patients, ensuring follow-up to drive recurring bookings and sales growth.
Plan, organize, and control appointment schedules, including accurate tracking of service hours.
Assign and coordinate service routes for mobile health vans, ensuring efficient delivery of at-home patient care.
Provide ongoing follow-up with patients to enhance retention and satisfaction.
Requirements
Bachelors degree in Communications, Marketing, or a related field.
Bilingual (English and Spanish) with excellent written and verbal communication skills.
Strong organizational skills with the ability to manage multiple schedules and priorities.
Experience in digital marketing and social media communication.
Customer-oriented mindset with a focus on results, sales, and patient loyalty.
Previous experience in health, wellness, or mobile services is a strong plus.