Job Title: QA Specialist
Department: Healthcare
Job Summary: The position holder is responsible for transaction monitoring, inspecting, and proposing measures to correct or improve the supported account/s final output and processes that conform to customer and company protocols in order to meet established customer quality requirements.
Education: At least High school diploma or equivalent, College level preferred.
Experience:
At least 6 months of quality auditing, case management, compliance auditing, customer service, or scheduling oversight.
Previous experience in BPO or Customer Service and/or healthcare / technical account.
Familiarity with software systems/platforms.
Excellent verbal and written communication skills.
Strong attention to detail and analytical ability.
Experience working with interdisciplinary teams.
Functional Competencies:
Intermediate technical credibility. Able to adapt and meet some complex or non-routine situations.
Basic results orientation and accountability skills. Checks on own work to ensure all steps are completed accurately, takes action to correct substandard work, and takes pride and ownership in ones work.
Basic critical thinking. Identifies sources of data and information, and learns where to find the most relevant information for solving problems.
Basic problem solving and decision making. Asks appropriate questions to define decisions to be made.
Basic organizational awareness. Understands and uses the organizations structures, rules, networks, processes, methods or operations to achieve results.
Basic external awareness. Keeps oneself updated of developments in other parts of the organization; and exhibits awareness of external realities.
Leadership Competencies: Basic leading others. Demonstrates leadership through personal action.
Core Competencies:
Commitment to the Companys vision & mission.
Customer Focus, Excellence, Respect, Teamwork, Integrity, Commitment (CERTIC).
Excels at operating in a fast-paced and diverse environment.
Demonstrated high professional and ethical standards.
Basic creativity and innovation. Actively contributes to brainstorming sessions in his/her work area to generate new ideas.
Work Conditions:
Schedule: 2 days off - 5 working days. Monday to Sunday 7:00 a.m. to 6:00 p.m., it depends of the availabity and the clients needs (a maximun of 40 hrs per week).
Salary: 3.750.000 COP + 500.000 Bonus.
Location: Barranquilla, Atlántico
Work arrangement: Work in the office, 100% on site.
Contract: Indefinite-term contrat / Permanent.