Join the Foundever team in Barranquilla! At Foundever, we take pride in being global leaders in the customer experience (CX) industry. With a workforce of 170,000 employees worldwide, we deliver exceptional experiences to over 750 of the worlds largest and most innovative brands. Our mission is to provide world-class CX solutions, combining technology and expert knowledge to ensure seamless interactions at the moments that matter most. If you are looking for a rewarding career in Barranquilla, Foundever is seeking bilingual professionals with diverse profiles to join our team. With over 6,000 employees in Colombia, you will find a vibrant, inclusive work environment that values your unique perspective and contributions.
Our Core Values:
Creativity: Keep it simple, lead the change.
Commitment: Aim for the best, make a positive impact.
Connection: Share experiences, grow in community.
What will you do?
As a Bilingual Customer Service Representative (Spanish and English), you will play a crucial role in providing exceptional service to our customers. Your responsibilities will include: Responding to customer inquiries via phone, email, or chat in a timely and professional manner. Assisting customers with product information, order tracking, and troubleshooting. Handling customer complaints and finding appropriate solutions to ensure customer satisfaction. Escalating complex issues to the relevant departments when necessary. Maintaining accurate records of customer interactions and transactions.
Who are we looking for?
We invite individuals from diverse sectors who meet the following requirements:
Must be 18 years or older.
High school diploma or equivalent
Proficiency in English (B2 level) and fluency in Spanish.
Reside in Barranquilla
Availability to work on-site
Colombian citizenship or valid work permit. Desired Skills:
Excellent written and verbal communication skills in English.
Ability to communicate clearly, positively, and effectively
Customer service focus and empathetic approach.
Ability to build trust and empathy through active listening.
Computer literacy and multitasking ability.
Attention to detail and accuracy in data entry. Why choose Foundever?
At Foundever, we offer a wide range of benefits designed to support your well-being and professional growth:
Monthly Meal Bonus: Sodexo card worth COP $100,000.
Medical Appointments with 1doc3: Same-day medical attention at no additional cost.
Longevity Bonus: COP $500,000 upon completing the first year with the company.
Additional Paid Days Off: 2 extra paid days off after one year, in addition to the 15 legal days.
Additional Benefits:
Referral Program: Earn bonuses and prizes for referring friends.
Recognition Programs: Access exclusive benefits for high performance.
Wellness Initiatives: Participate in our EverBetter program, focused on physical and mental health.
Integrative Activities: Enjoy in-person and virtual events that strengthen the community.
Professional Growth: Real opportunities for development and advancement, both nationally and internationally. Ready to take your career to the next level? If you are excited to join an award-winning company in Colombia and make your mark in the customer service industry, apply now! At Foundever, the future is bright, and we are ready to welcome you to our diverse and talented team.