Position Title: Receptionist
Location: Bogotá
Shift days, hours and time zone: Tuesday-Saturday 10-8pm, Sunday-Thursday 9-7 or Sunday-Thursday 10-8pm
Job description: Responsible for answering all calls with professional courtesy and empathy. Provide excellent client service and the required information from clients and providers.
Responsibilities: Principal (Essential) Duties:
1 . Connect existing clients with their legal teams and quickly provide solutions for upset clients.
2. Ensure that phone calls from insurance adjusters and medical providers are directed to the correct paralegals and attorneys all while protecting client information and privacy.
3. Assist potential new client to be redirect to Intake department.
Secondary Duties
1. Collaborates with other departments to support client cases.
Skills and qualifications - Hard and soft skills:
1. Must be able to multi-task and work in a fast-paced environment where high call volumes are anticipated daily.
2. Demonstrate organizational skills and proficiency in working with computers and telephones.
3. Must be able to work with programs such as Microsoft Word, Outlook, and DocuSign.
4. Demonstrates the ability to use standard office equipment such as telephones, computers, copier, fax machine and other technology as needed.
5. Excellent Client services skills and the ability to maintain composure when clients are becoming disgruntled.
6. Ability to stay calm, cool and collective when dealing with a difficult situation.
7. Possess the ability to show sympathy and empathy when dealing with a client going through a hardship.