We are looking for inbound customer service agents to join our fintech customer service team. In this role, you will be responsible for reviewing accounts and orders to provide information on balances, order status, payment rejections, and to capture complaints related to the issuer. You will consistently maintain a friendly and empathetic tone when assisting customers.
Key Responsibilities:
Handle inbound calls in Spanish and English, assisting customers with account inquiries, payment issues, and service requests.
Review and assess potential credit transactions for fraud.
Maintain excellent customer service standards by actively listening and addressing concerns effectively.
Accurately document and escalate issues when necessary.
Required Skills:
Strong customer service orientation and negotiation techniques.
Confidence in product knowledge and the ability to advocate for customers.
Above-average analytical and problem-solving skills.
Ability to quickly assess customer mood and adapt communication style accordingly.
If you have a passion for customer service, speak English at a B2 level, and are ready to join a dynamic fintech environment, wed love to hear from you!
Who We Are:
UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools like recruitment AI, agent study buddy, voice of the customer (VoC), and automatic QA. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact.
UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity.