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CLIENT ONBOARDING MANAGER - HYBRID

Tiempo Completo - Contrato civil por prestación de servicios
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Descripcion del empleo

About The Role
The Client Onboarding team defines, designs, and delivers an exceptional client service and collaboration experience which enables Veho to scale. You will be the client journey owner in the leadup to and immediate aftermath of a new launch: accountable for an integrated experience for the client across all Veho touchpoints. You will help set and manage expectations, drive operational alignment and shared business performance, and facilitate sustainable revenue growth via continuous improvement with clients.

As Veho continues to partner with new clients and expand into new markets, in this role you will help scale our client onboarding function. You will play a key role in unlocking growth by optimizing and executing on our approach to client onboarding while simultaneously ensuring that a client’s first operational experience with Veho is seamless and positive.

Responsibilities:
Build and optimize client onboarding processes for both our Ground Plus and Premium Economy business lines that simplify and streamline the onboarding process for both Veho and clients
Form deep cross-functional relationships with ground operations, other Central Operations teams, Product, and other key internal stakeholders
Interface directly with multiple teams within new and existing clients to accomplish all onboarding outcomes for new launches and client expansion
Leverage strong project management skills to execute on new client onboardings and existing client expansion into new markets
Under the direction of Leadership, help build and develop client onboarding strategy in collaboration with the Commercial organization, Product team, and other operations teams
Manage client and operational escalations and develop mitigation strategies
Develop a detailed understanding of Veho’s operations and capabilities

What You Bring:
BA/BS degree; MBA a plus but not required
5+ years of relevant work experience
Ability to balance long term thinking with scrappiness to implement short-term improvements and test/iterate
Excellent attention to detail and organization
Ability to thrive in a fast pace environment with tight deadlines
A go-getter who is excited by new challenges and can get hands dirty to solve problems
Excellent verbal and written communication skills
Strong stakeholder management skills across a wide array of audiences
Can lead execution of complex initiatives and processes using project management best practices
Prior experience onboarding clients or launching new products, markets, or initiatives preferred
Prior experience interacting with clients preferred

Why Join Veho:
Veho is a growth company that looks for team members to grow with it. We offer a casual, high-energy environment, a diverse and inclusive culture, and meaningful opportunities for professional development. No matter the location, or the role, you’ll join a mission-driven team focused on creating exceptional experiences for customers and drivers. Our values (Team Up, Drive Impact, Take Ownership, Solve Bigger, Obsess Over Experience, Make Today Count) guide how we work and how we invest in people.

Important Note:
This opportunity is based in Bogotá, Colombia and offers the chance to partner with Veho as we expand globally. This engagement will begin under a contractor arrangement. We are, however, deeply committed to building a strong partnership and providing meaningful, engaging work opportunities for talented individuals who want to grow with Veho.

29 de agosto · Salario: $ 12.063.060,00 (Mensual)