About the Role
At Transcom, we are looking for an experienced Training Manager to lead our training team, ensuring our people are equipped with the knowledge, skills, and mindset to deliver exceptional results. You will oversee Training Supervisors and Trainers, driving the development, delivery, and continuous improvement of training programs that meet both business and client needs.
What Youll Do
As a Training Manager, you will be responsible for:
Leading the design, implementation, and evaluation of training programs.
Conducting needs and gap analyses to enhance curriculum and maintain skill levels.
Overseeing the planning, scheduling, and delivery of training (including refreshers, new projects, and product launches).
Maintaining and updating training materials to ensure relevance and accessibility.
Coaching and developing Trainers to ensure adherence to Transcoms training methodology.
Partnering with Quality, Operations, and Client teams to ensure alignment on improvement plans.
Tracking training performance metrics, retention rates, and nesting results to measure success.
Promoting a culture of knowledge sharing, quality, and continuous learning across the organization.
What Were Looking For
Education: University degree or higher education qualification.
Experience:
External: 4+ years in a BPO training environment, 2+ years in a supervisory role.
Technical Skills: Proficiency in Google Workspace and/or Microsoft Office; Advanced English (B2/C1).
Core Competencies:
Strong understanding of adult learning principles.
Leadership, critical thinking, and analytical skills.
Flexibility and adaptability in a dynamic environment.
Excellent communication and collaboration abilities.
Why Join Us?
At Transcom, we dont just train peoplewe empower them to grow. Youll work with a passionate team, have access to professional development opportunities, and play a key role in shaping the future of our talent.
Key Metrics for Success:
Reduced learning curves and improved nesting performance.
High training retention rates.
Enhanced curriculum quality and delivery effectiveness.
Positive trainer performance and CSAT scores.
Ready to Make an Impact?
If you have the passion for developing others, the leadership skills to inspire teams, and the expertise to drive training excellence, we want to hear from you.
Apply now and help us create the next generation of top-performing talent!