OfficePartners360 is a specialized outsourcing company focused on providing custom back office and customer service solutions for medium-sized to Fortune 500 businesses. OP360 is an equal-opportunity employer and values diversity at our company.
As a Trainer your Job Responsibilities will be:
- Develop digital and print educational material (e.g. videos and manuals)
- Organize classroom-style seminars about product features and sales techniques
- Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork, and conflict management)
- Identify individual and team skills gaps
- Schedule regular training sessions (e.g. monthly or quarterly)
- Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
- Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
- Coordinate mentorship programs for new customer service representatives
- Assess the impact of each educational course on staff performance and client satisfaction
- Maintain updated records of training curricula and material
Requirements and skills:
- Minimum 1 year of Work experience as Trainer or similar role
- Experience in sales or customer service positions is a plus.
- Knowledge of Learning Management Software (LMS).
- Familiarity with interactive learning activities.
- Excellent communication and presentation skills
- BSc degree in Education, Human Resources, or related fields.
- Additional certification in training is a plus.
Benefits
- Indefinite Contract
- Benefits with Allies for personal life goals
- Onsite Perks