Semi-Bilingual Customer Service Representative in Bogotá
City: Bogotá
Contract type: Permanent
Work modality: On-site
44 working hours
Salary: COP $1,812,000
English level: B1
Join the Foundever team in Bogotá!
At Foundever, we are proud to be global leaders in the customer experience (CX) industry. With a workforce of 170,000 employees worldwide, we deliver exceptional experiences to over 750 of the planets largest and most innovative brands. Our mission is to provide world-class CX solutions, combining technology and expert knowledge to ensure seamless interactions at the moments that matter most.
If youre looking for a rewarding career in Bogotá, Foundever is seeking bilingual professionals with diverse profiles to join our team. With over 6,000 employees in Colombia, youll find a vibrant, inclusive work environment that values your unique perspective and contributions.
Our Core Values:
Creativity: Keep it simple, lead change.
Commitment: Aim for excellence, make a positive impact.
Connection: Share experiences, grow in community.
Job Description
Review invoices, monthly charges, explain billing and service changes, annual price adjustments, process payments and payment agreements. Calls related to retention or collections must be transferred when applicable.
Provide troubleshooting support when services are failing or help is needed. Customer service line.
What will you do?
As a Bilingual Customer Service Representative, you will play a key role in delivering exceptional service to our customers. Your responsibilities will include:
Handling incoming calls on our service lines.
Providing professional and efficient assistance.
Completing required training and meeting quality standards.
Who are we looking for?
We welcome individuals from various backgrounds who meet the following requirements:
18 years or older.
High school diploma or equivalent.
English proficiency (B1 level) and fluency in Spanish.
Reside in Bogotá.
Availability to work on-site at Calle 165 45-46.
Colombian citizenship or valid work permit.
Desired Skills:
Excellent written and verbal communication skills in English.
Ability to communicate clearly, positively, and effectively.
Customer service focus and empathetic approach.
Ability to build trust and empathy through active listening.
Computer literacy and multitasking ability.
Attention to detail and accuracy in data entry.
Why choose Foundever?
At Foundever, we offer a wide range of benefits designed to support your well-being and professional growth:
Monthly food allowance: COP $100,000 Sodexo card.
Medical appointments with 1doc3: Same-day medical care at no extra cost.
Longevity bonus: COP $200,000 after completing one year with the company.
Additional paid days off: 2 extra paid days off after one year, in addition to the legal 15 days.
Additional Benefits:
Referral program: Earn bonuses and prizes for referring friends.
Recognition programs: Access exclusive benefits for high performance.
Wellness initiatives: Join our EverBetter program focused on physical and mental health.
Team-building activities: Enjoy in-person and virtual events that strengthen community.
Career growth: Real opportunities for development and advancement, both nationally and internationally.
Ready to take your career to the next level?
If youre excited to join an award-winning company in Colombia and make your mark in the customer service industry, apply now! At Foundever, the future is bright, and were ready to welcome you to our diverse and talented team.