Join a great environment at our Personal Injury Law Firm
At California Injury Group, A.P.C. We provide aggressive, client-focused representation and are seeking a highly motivated English speakers (C1+) to join our remote team from Colombia.
Your Responsibilities Will Include:
A. Client Management & Communication:
Serve as the main point of contact for clients, building trust and providing empathetic support.
Conduct check-in calls to provide case status updates.
Meticulously maintain and update all client information in our CRM software
B. Medical Coordination:
Request all necessary medical records and billing from healthcare providers.
track all outstanding requests to ensure timely receipt.
Coordinate and calendar client treatment plans and updates.
C. Demand Letter Preparation:
Draft demand letters with templates with accurate treatment summaries, medical bills, and supporting documents.
Compile and attach all necessary exhibits to create a compelling demand package.
Submit finalized demand packages to insurance adjusters upon attorney approval.
D. Pre-Settlement Operations:
Track and document all case damages in an organized spreadsheet.
Prepare concise case summaries for attorney review.
Verify all liens and balances prior to settlement negotiations.
The Ideal Candidate:
You are a proactive, self-motivated with a passion for helping people. You thrive in good environment, possess organizational skills, and have a eye for detail. You understand that the client experience is important and can communicate with empathy and professionalism, even when clients are unhappy or distressed.
IMPORTANT: English proficiency (both written and verbal) is necessary for this role. All communications with our team and external U.S. parties will be in English, although your role will also include speaking with Spanish speaking clients.