Operations Supervisor
Location: Colombia Medellín / Barranquilla Workload: 44 hours per week English Level Required: 9.0 10.0
Job Description
Our dynamic Operations Team is currently in search of an Operations Supervisor to lead a diverse and thriving team in partnership with one of our exclusive brand clients. Reporting directly to the Operations Manager, this role is ideal for someone who:
Thrives on solving challenges with innovative solutions
Is self-driven, reliable, and persistent in achieving excellence
Demonstrates strong ethics, integrity, and a positive mindset
Values fun and celebrates small wins
Is passionate about world-class customer service
Key Responsibilities
Lead, coach, and motivate a team of 1218 direct reports to deliver exceptional customer service
Oversee daily operations and ensure program goals (service level, quality, staffing) are met
Promote a culture of accountability, continuous improvement, and personal excellence
Communicate key updates and ensure team alignment
Provide feedback and performance suggestions to team members
Collaborate with QA, training, and recruiting teams to share best practices
Skills & Qualifications
Strong understanding of contact center operations (preferred)
Excellent communication skills (oral and written)
Solution-oriented mindset with adaptability to change
Strong organizational and prioritization abilities
Apply now!