At Solvo Globa we are looking for an excellent New Patient Scheduler for one of our best clients in US. Here you will find the Job Description:
Position Title: New Patient Scheduler
Shift days, hours and time zone:
Monday to Friday, 7:00am - 4:00 pm or 8:00 am to 5:00 pm, Weekends off
Salary: $4,000,000 COP
ONSITE Bogotá: Sura Rosales, Quinta Camacho Calle 72 8-24 Ed Suramericana
Level of study required:
High School Diploma
A minimum of 2 years work experience in similar or related position or other office environment strongly preferred.
Job description:
This position is responsible for checking patient portal completion with the Electronic Medical Records (EMR) system. Includes utilizing online resources, calling patients, completion of patient investigation forms in the EMR system, and send payment link.
Responsibilities:
Check patient online portals and make outgoing calls.
Work with patients to ensure Completion of obtain their medical history, required consent forms and required payments. Provide / sending payment link via email when necessary
Follow department procedures to ensure timely completion of patients are completing their responsibilitiesy timely.
Communication with internal New Patient Services Staff and external practices when inaccurate demographic information is supplied.
Review and update demographic and insurance information in the EMR system.
Supports and actively participates in initiatives designed to improve individual and organizational performance.
Perform all other duties as assigned.
Skills and qualifications - Hard and soft skills:
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily and has proven knowledge of all NPS systems. The requirements listed below are representative of the knowledge, skills and/or abilities required. Soft skills must include a positive demeanor, great customer service skills including empathy and compassion. Must be open to training to ensure the individual is the subject matter expert in proactive fertility care.
EDUCATION AND/OR EXPERIENCE:
High School Diploma or GED required
A minimum of one year 1-3 years work experience in similar or related position or other office environment strongly preferred
Superior organizational and time management skills Ability to prioritize and handle multiple tasks and projects concurrently.
Strong attention to detail
Must be reliable and dependable with consistency in attendance.
Must be adaptable and able to quickly change processes.
Self-motivated individual with excellent customer service skills.
Team-oriented individual who shows initiative and demonstrates flexibility.
OTHER QUALIFICATIONS:
Must have working knowledge of healthcare regulatory and compliance policy (i.e., HIPAA).
Must be able to handle multiple, simultaneous tasks effectively and efficiently while maintaining a professional, courteous manner.
Excellent communication skills, both written and verbal, particularly around complex issues.
High integrity, including maintenance of confidential information.
Must be able to exercise good judgment and positively influence others, including handling confrontations with poise and efficiency.
Advanced computer skills (including, but not limited to spreadsheets, word documents and email).
Experience with MS Word, Excel, and ability to learning new computer programs. Shows initiative and enjoys working as a team in a fast-paced environment with strong attention to details.
Weekly hours of work: 40
We Offer:
Indefinite term contract, effective as of the 1st day of training.
Stability and excellent work environment.
Opportunity for job and professional growth.
Access to psychological consultations and helpline.
Solvo University, School of Leaders, Excel courses, English courses for a friend, and much more.
Discounts with Smartfit, some restaurants, and other brands.