Are you tech-savvy with a passion for providing outstanding service and support? Join our team as an IT Service Desk Technician and become a trusted resource for technical assistance across a range of computer systems, software, and hardware.
Responsabilities:
Provide technical assistance for desktop equipment, software, and hardware peripherals.
Troubleshoot issues with hardware, software, and devices.
Collaborate with vendors to maintain system performance.
Offer support to both in-house and remote employees.
Participate in process improvements and adhere to IT service management best practices.
Install and troubleshoot software used across our enterprise.
Manage user accounts and permissions.
Monitor, resolve, or escalate service desk tickets according to service-level agreements.
Contribute to the development and maintenance of service desk policies and procedures.
Provide training to employees on tools, products, and technologies.
Track and manage asset inventory.
Create and maintain technical documentation.
Analyze common complaints and suggest improvements.
We Offer:
Indefinite term contract, effective as of the 1st day of training.
Stability and excellent work environment.
Opportunity for job and professional growth.
Access to psychological consultations and helpline.
Solvo University, School of Leaders, Excel & Power BI courses, English courses for a friend, discounts in certain brands and so much more.