¿Tienes un nivel de inglés avanzado y experiencia en entornos BPO? ¡Esta es tu oportunidad!
Location: ON SITE / Monday - Friday [CAMACOL - Cra 63 49ª-31, Edificio Camacol Barrio El Estadio. Piso 9]
Job description: We are seeking highly enthusiastic individuals to join our team as Customer Support Representatives. We provide exceptional customer service and ensuring client satisfaction. As a front line of support, you will play a crucial role in delivering top-quality service to our clients, while contributing to a positive and high-performing work environment. Even if you have limited experience, we welcome candidates who possess strong English-speaking skills and a passion for delivering outstanding customer support.
Responsibilities:
Support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.
Maintain a high rate of client retention by delivering superior customer service and addressing client inquiries effectively.
Conduct research and resolve client inquiries, providing prompt and accurate solutions.
Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.
Requirements:
Full-time availability Monday through Friday
English B2+ Conversational
Previous experience in BPO environments
Excellent attitude and customer service skills
¡No dudes en postularte