Join us as a Customer Service Expert!
At TP, we offer jobs and create careers. As a global leader in customer experience, we provide a dynamic environment where your talent, passion, and ambition drive real success.
Why TP?
With over 45 years of global leadership and more than 25 years in Colombia, TP is the 1 provider of digital business services. We have +42,000 employees in the country and a culture built on innovation, diversity, and career growth. When you join TP, you become part of a company thats recognized worldwide for its excellence and commitment to its people.
Your Role
Take inbound calls from customers of a leading gaming platform, providing friendly, professional support and solutions with empathy and efficiency.
Assist gamers with questions, account issues, technical problems, and navigating the platform to ensure they have a smooth and enjoyable experience.
Act as a trusted point of contact for the gaming community, delivering exceptional customer service on behalf of our client.
Maintain a high standard of professionalism and service quality in every interaction.
Collaborate with team members and follow established procedures to support continuous improvement and customer satisfaction.
Represent TPs world-class standards and the clients brand positively in every interaction.
What Were Looking For
Language Level: C1 level.
Education and Work Experience Requirement: Not required.
Availability: Full-time.
Skills & Qualities:
Strong communication and active listening skills, with the ability to build rapport quickly.
Customer-focused mindset with a proven ability to identify needs and provide effective solutions.
Ability to work effectively in a fast-paced, customer-centric environment.
Positive attitude, team-oriented approach, and a passion for delivering exceptional customer service.
Comfortable navigating multiple systems and handling multiple tasks simultaneously.
Why Choose TP?
Competitive Salary: $2.666.667 + performance bonuses.
Career Growth Programs and Employee Welfare Fund
Work-Life Balance:
40 hours per week, weekends off..
5 weeks of training. Monday to Friday, 11:00 AM - 8:00 PM.
Operations shift: Monday to Friday 11:00 AM - 8:00 PM.
World-Class Training: Continuous learning and development programs designed to fuel your success
Multinational Experience: Be part of a global company with a diverse and inclusive culture
Location
Centro Empresarial Connecta. Ac. 26 92-32. Bogotá.
Terms and conditions apply.