Job Opportunity at Capital One Customer Service Representative (Inbound Calls)
Are you passionate about customer service and looking for stability, growth, and great benefits? This is your chance to join a globally recognized financial company!
Location
On-site in Bogotá, D.C. Américas Site
Address: Carrera 56 9-17, Torre Central
Work-from-home option available only for residents of Bogotá after 3 months, depending on performance.
Position Overview
Role: Customer Service Consultant Inbound Calls
Campaign: Financial Services (Capital One)
Main Responsibilities:
Answer inbound customer service calls
Provide financial account support and guidance
Assist with payment processing and setting up automatic payments
Offer personalized solutions and customer assistance
Initial Training (100% On-site)
Total Duration: 23 days
10 days of product training
13 days of nesting (hands-on supervised practice)
Training Schedule: Monday to Friday, 8:00 a.m. 6:00 p.m.
Production Work Schedule
Operating Hours:
Monday to Friday: between 7:00 a.m. and 8:00 p.m.
Saturdays: between 7:00 a.m. and 6:00 p.m.
(Your work schedule will fall within these hours)
Weekly Hours: 42 hours
Days Off: Sunday + one additional weekday
Compensation Package
Base Salary: $2,500,000 COP/month
Performance Bonus: Up to $600,000 COP (applies only in production phase)
Transportation Allowance: $200,000 COP/month
E-Card (Monthly Benefit): $70,000 COP to spend in selected stores (Éxito, McDonalds, Dominos, and others only available for on-site employees in production)
What We Offer
Permanent contract with job stability
Career growth opportunities
A professional, inclusive, and dynamic work environment
Paid training
Potential to work from home after 3 months (Bogotá residents only)
Requirements
Must reside in Bogotá
Full availability for 100% on-site training and nesting
Strong communication and customer service skills
Previous customer service experience is a plus (but not mandatory)
Apply now and become part of one of the most prestigious financial companies in the world!
Were excited to grow with you!