Job Opportunity: Intake Specialist
Location: Bogotá, Colombia Rosales 72 (Cl. 72 8-24, Quinta Camacho)
Modality: On-site
Schedule: Sunday to Thursday, 8:00 a.m. 8:00 p.m.
Salary: COP $2,700,000
Experience: Minimum 1 year in customer service or call centers
English: B2+ - C1
About the Role
We are looking for a highly empathetic and detail-oriented Intake Specialist to join our legal support team. You will be the first point of contact for potential clients, responsible for conducting consultations, gathering case information, and ensuring a smooth intake process. This role requires excellent communication skills, the ability to handle high call volumes, and a strong sense of professionalism and discretion.
Key Responsibilities
Conduct consultations with potential clients via phone and online inquiries
Electronically sign up new clients and address their questions or concerns
Schedule initial clinic appointments for new clients
Review and process legal documents, emails, and calls from clients, law firms, and clinics
Perform data entry and documentation review for each case
Collaborate with other departments to support client cases
Redirect calls from insurance adjusters and medical providers appropriately
Provide front-desk support and assist walk-in clients when needed
Skills & Qualifications
Ability to multitask in a fast-paced, high-volume environment
Strong organizational and computer skills (Microsoft Word, Outlook, DocuSign)
Excellent client service and communication skills
Ability to remain calm and empathetic in difficult situations
Experience using standard office equipment
High attention to detail and discretion with sensitive information