Job Description
We are seeking highly motivated Customer Support Personnel to join our dynamic team. As Customer Support Personnel, you will be responsible for providing exceptional support to our customers, sharing information of their account and escalation handling as needed. Your primary goal will be to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions with different departments within the project.
Job Responsibilities:
Communicate complex information in a simplified and clear manner.
Be able to demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions.
Understand and empathize with customers when interacting with a wide range of different personality types.
Act as costumer voice and define and implement innovative solutions.
Provide outstanding customer support using tools such as Zendesk, Jira, Confluence Salesforce.
Qualifications
Language English B2 required
Excellent communication skills: verbal, written, listening
Understand and can effectively hold conversations with North American customers (e.g. understands common references, slang, and technical terms).
Availability to collaborate with Product, Program, Marketing and Engineering teams.
Professional customer service skills: Solutions mindset, helping nature, passion for the Customer and the Customer Experience
Analytical problem-solving skills; linear and logical troubleshooting skills
Ability to work in a high pressure, highly flexible environment.
Ability to handle difficult or frustrated customers effectively; ability to set expectations and deliver information in a positive way
Polished etiquette and delivery
Bachelor’s degree or studies in Computer Science or a related field is preferred but not mandatory
Open to work onsite in our North Point (Torre Krystal) facilities.
Experience on salesforce will be appreciated.