JOIN A LEADING MULTINATIONAL IN TECHNOLOGY!
Ricoh is a prestigious Japanese multinational with over 80 years of experience in the technology sector, dedicated to providing innovative solutions that transform the way businesses manage their information and processes. With a global presence in over 200 countries, Ricoh has established itself as a leader in creating technologies for business productivity, focusing on sustainability and the continuous improvement of its products and services.
What can you expect from your daily tasks?
Obtain the necesary information via questions, comprehensive Reading or any means needed in order to reach a satisfactory fulfillment of any of the inquiries made by the clients or internal employees, providing an outstanding service.
Report and update the required information on the CRM platform and any other relevant data that may arise during the process of attending any inquiries.
Understand and use corporative language as a mean to attain an excellent rapport and a Good relationship with
all of the parties involved during the differents steps involved in comprehending, solving and escalating an issue.
Manage client accounts ensuring the adequate resolve of client complaints or concerns taking into account the
company policies and contact compliance.
Register and share feedback from clients in order to collaborate with product and/or services improvement
What are we looking for:
English B2 proficiency level.
High School Diploma.
6 months to 1 year of customer service experience.
Apply now and transform your career with Ricoh!
What do we offer?
Monday to Friday Schedule
Hybrid work model
Competitive salary
Life insurance
Legal benefits such as social security, vacation, and bonuses
Compensation fund.
Free continuous education.
Ongoing professional growth: access to training and development opportunities
Opportunities for advancement within an expanding multinational company
A positive organizational culture based on collaboration, inclusion, and teamwork
Why work with us?
We offer an environment where innovation, growth, and teamwork are key. We are committed to the well-being of our employees, providing the necessary tools for your professional success. We look forward to having you on our team!