JOIN TDCX AND LEAD THE FUTURE OF CONTENT MODERATION IN GAMING!
Are you passionate about monitoring and moderating content to create a safe environment for gamers? Are you ready to be part of a team dedicated to ensuring a positive and secure gaming experience for all users?
TDCX is looking for Bilingual Content Moderation Agents (English and Spanish) to join one of our key gaming campaigns, ensuring effective implementation of trust and safety measures.
This is your chance to be part of a dynamic team, contribute to the safety of the gaming environment, and work with leading brands to create secure and enjoyable experiences for players.
About the Role:
As a Content Moderation Agent, you will be responsible for monitoring and reviewing content within the gaming ecosystem to ensure compliance with safety and behavior policies. You will identify, manage, and report inappropriate behaviors, offensive content, and any fraudulent activities, ensuring a safe and enjoyable gaming experience for all users.
Key Responsibilities:
Monitor and moderate content within the gaming platform, ensuring it complies with trust and safety policies, and maintaining an environment free from toxic behavior, harassment, or fraud.
Handle security incidents, including identifying inappropriate content, offensive conduct, cheating, and other policy violations.
Report on performance metrics, including service levels, productivity, and contact rates, ensuring compliance with safety and quality standards.
Collaborate with the team to provide training and updates on moderation best practices and safety protocols, ensuring all agents have the tools to handle cases effectively.
Provide suggestions for process improvements and user experience enhancements, helping to build a safer and more respectful gaming community.
Stay up-to-date with gaming security trends, regulations, and internal policies to ensure all actions align with industry standards.
Ensure all content complies with local and international regulations, protecting user data and maintaining platform quality.
Why is this a Unique Opportunity?
This is your opportunity to join an innovative gaming campaign with one of the most disruptive global brands. At TDCX, youll be part of an award-winning team committed to player safety and trust, helping to create a secure and ethical environment across gaming platforms.
Connecta Bogotá Calle 26 92-32 (Gold 9, 4th Floor)
$2.848.000 COP + 15% performance bonus + 100.000 health bonus
Schedule: Work 44 hours per week with a schedule from 10:00 a.m. to 07:00 p.m. including two days off per week.
Contract Benefits: Start with a permanent contract that includes all legal benefits.
Requirements:
Bachelors degree (or equivalent) in any field
1-2 years of experience in content moderation, customer service, or digital safety, preferably in the gaming or tech industry
Strong verbal and written communication skills in English
Strong organizational and time management skills with the ability to handle multiple cases simultaneously
Commitment to user safety and well-being, with a strong work ethic and attention to detail
Why Join TDCX?
Be part of an award-winning global company with industry-leading recognition in gaming trust and safety
Competitive salary with performance-based bonuses and career growth opportunities
Flexible workspaces and a dynamic, collaborative environment
Access to a positive, supportive culture that allows you to BeMore and grow your career
Ready to take your career to the next level and help redefine the future of content moderation and safety in the gaming industry?
Join TDCX today!