We only accept applications from candidates who are fluent in English and have at least 6 months of experience in bilingual customer service.
Hours: Monday through Sunday, available from 8:00 AM to 6:00 PM. 44 hours per week with 2 days off.
Location: Carrera 53 76 - 115, Barranquilla, Atlántico, Colombia
Start date: October 17
Required languages: English C1
Job description:
We are looking for a Customer Service Representative (CSR) responsible for answering calls and emails in a professional manner, providing support regarding purchases and products from the Columbia Sportswear brand.
Responsibilities:
Answer calls, chats, and emails in a professional and empathetic manner.
Provide support and resolve queries related to purchases and products.
Maintain accurate records and follow up on cases.
Ensure a positive experience in every interaction.
Work closely with the team to achieve service goals.
Requirements:
C1 level of English.
Minimum 1 year of experience in customer service (CSR).
Exceptional communication and problem-solving skills.
Ability to adapt to change and work independently.
Organization and attention to detail.