JOB TITLE: B&M Customer Expert English B2
We are looking for a Customer Expert to join our team for an exciting banking campaign. This role is focused on providing exceptional customer support to bank clients, handling inquiries about accounts, credit cards, loans, and digital banking services..
What youll be doing:
As a Customer Expert, you will be the first point of contact for customers, offering solutions with professionalism and efficiency. Responsibilities include resolving issues, guiding clients through banking procedures, and ensuring a high-quality customer experience that aligns with the banks service standards.
The ideal candidate is detail-oriented, proactive, and has strong communication skills. Experience in customer service or the banking/financial sector is a plus. Fluency in English and familiarity with digital banking tools are highly valued.
This is a great opportunity to develop your career in the financial industry, work with a dynamic team, and gain experience supporting a leading bank.
Were looking for someone who:
Has a B2 level of English.
Communicates clearly and persuasively in a corporate setting.
What youll get:
Long-term (indefinite) contract.
Base salary of COP $2,315,000/month (during training and production).
Up to 30% monthly performance incentive.
Career growth and internal mobility opportunities.
Worksite: Connecta Bogotá Ac. 26 92-32
Conditions:
Language Requirement: English B2
Work Schedule:
Training: 4 weeks + 2 weeks of nesting
Monday to Friday, 6:00 am 3:00 pm / 3:00 pm 12:00 am
Production: Monday to Sunday, 6:00 a.m. 11:00 pm / 2 days off
Workload: 42 hours/week Full-time
Location: Bogotá Connecta Bogotá Ac. 26 92-32
This is what sets us apart:
Were a global leader in digital business services, operating in 100+ countries with nearly 500,000 employees.
Recognized as a Great Place to Work®, we foster a culture of innovation, diversity, equity, and inclusion.
At TP, we empower individuals and teams to thrive in dynamic environments and redefine what success looks like together.
Make a difference with the Team!