Join our global community of talent!
At BPO Global Services, we believe in the power of connection and growing together. Were looking for a Bilingual Call Center Trainer whos ready to thrive in a dynamic, challenging environment with real opportunities for growth.
Requirements:
Degree or technical certification in Education, Communications, Humanities, or Business Administration
Advanced English (a must)
At least 1 year of training experience in a call center environment
Proficient in Office tools and CRM systems
Strong skills with the Microsoft Office suite
Key Responsibilities:
Update and manage training materials for assigned campaigns
Report and document any changes in training content
Prepare materials, coordinate sessions with agents and supervisors
Attend meetings with the Training team, clients, and other departments
Provide continuous support to agents during onboarding and early performance stages
Create monthly training reports
Manage access, accounts, and training tools
Support agents through their learning process
Develop updated training plans and content based on operational needs
What we offer:
Permanent contract with full legal benefits
Salary: $3,500,000 + $400,000 performance bonus
Flexible vacation policy so you can enjoy your time off
Day off on your birthdaybecause its worth celebrating
Collaborative work environment and growth opportunities
If you meet the requirements and have a passion for training, this is your chance! Apply now and become part of our team.