Bilingual Customer service expert Technical Support Advisor.
Youre the player were missing on this TOP Team!
We are seeking a highly motivated and service-oriented Customer Service, Collections & Technical Support Advisor to join our team. The ideal candidate will excel at delivering outstanding customer experiences through active listening, empathy, and clear communication.
In this role, you will assist customers by addressing inquiries, providing step-by-step technical support, and ensuring timely and accurate resolutions. Youll be expected to navigate a variety of systems and tools to troubleshoot issues, guide users, and offer personalized solutions.
Additionally, you will identify customer needs and present relevant products or services through effective cross-selling strategies, helping to enhance customer satisfaction and support business growth.
A successful candidate will be adaptable, tech-savvy, and passionate about helping people while maintaining a high level of professionalism in every interaction.
What youll be doing:
Deliver outstanding customer service by responding to inquiries with empathy, accuracy, and efficiency.
Provide top-quality customer service by handling inquiries with empathy, professionalism, and efficiency.
Assist customers with account management, troubleshooting app or service-related issues, and resolving technical concerns.
Deliver step-by-step technical support to guide users through system errors, connectivity problems, or platform navigation.
Manage billing-related inquiries such as refunds, adjustments, and payment discrepancies.
Contact customers with overdue accounts to negotiate payment arrangements and ensure commitments are fulfilled.
Monitor and review customer accounts to track outstanding balances, payment history, and account status.
Accurately document all customer interactions, technical resolutions, and collection activities in internal systems.
Handle disputes in a courteous and solution-oriented manner, maintaining strong customer relationships.
Ensure compliance with company policies, data privacy regulations, and collection guidelines.
Report recurring issues, risks, or trends to supervisors to support process improvement and customer retention.
Consistently meet or exceed performance targets in service quality, technical resolution rates, and collection goals.
Meet performance metrics related to service quality, response time, resolution rates, and customer satisfaction.
The TOP Team is looking for someone who:
B2 English level.
Enjoys helping others and solving situations with a positive attitude.
Proactive, responsible, empathic, and a good listener.
Lets talk about benefits:
Long-term contract.
Employee fund.
Volunteer programs.
Career plan.
Life insurance coverage.
Conditions:
English B2
42 hours per week
Schedules: 8:00 a 22:00, Two days off
Salary: COP $2.315.000 - $2.650.000 /MO
Location: Work from home in accordance with internal company policy and labor law.
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!