Bilingual Customer service expert Bogota- Onsite B2
If you live in BOGOTA and you are bilingual and passionate about providing exceptional customer service, apply for this position!!
Heres your opportunity to work with US.
We are looking for a Bilingual Customer Service Agent to join our team at a fast-growing delivery and transportation company. The ideal candidate is customer-oriented, proactive, and able to communicate effectively in English.
The role requires excellent communication skills, persistence, and professionalism to ensure effective debt recovery while maintaining customer relationships.
What youll be doing:
The agents main responsibility will be to resolve customers questions, concerns, and inquiries regarding the transportation service through inbound calls.
Ensure Positive Experience: Ensure that each customer receives friendly, professional, and efficient service, leaving them with a positive impression of the Disney brand.
Performance Goal Achievement: Meet performance goals such as resolution time, customer satisfaction, and other key performance indicators (KPIs), while consistently improving the user experience.
The TOP Team is looking for someone who has:
B2 English level.
Enjoys helping others and solving situations with a positive attitude.
Proactive, responsible, empathic, and a good listener.
Proficiency in using software and research for problem-solving
Lets talk about benefits:
Long-term contract
Employee fund
Volunteer programs
Career plan
Bonifications
Conditions:
English B2
42 hours per week
Schedules: 9:00 a 18:30 and 10:00 a 19:30, Two days off
Salary: COP $2.315.000 / MO
Location: Bogotá (On site)
This is what sets us apart:
We are experts in global digital business services in 100 countries with nearly 500,000 employees worldwide! Great Place To Work® has certified us as one of the best places to work in the country and the world. We dont stop innovating and we always go beyond.
At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and colleagues, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and shapes a more equitable world.
Make a difference with the TOP Team!