COLOMBIA!! EN SOLVO ESTAMOS EN BUSQUEDA DE UN EXCELENTE ACCOUNT MANAGER!
Work Modality: On-site (non-negotiable).
Horario: Lunes a jueves de 8:00 a.m. a 5:00 p.m y Viernes de 8:00 a.m. a 2:00 p.m.
Lugar: All cities
About the Role:
We are looking for a dedicated and proactive Account Manager to join our dynamic team and contribute to the continued success of Brands Payroll. This role focuses on payroll and HR solutions and plays a key part in maintaining strong, long-term relationships with our valued clients.
As the main point of contact for long -standing clients, you will represent our vision and values while delivering exceptional service. This position requires excellent communication skills, a client-first mindset, and the ability to manage multiple responsibilities efficiently.
Duties and Responsibility:
Build and maintain long-term client relationships based on trust and transparency.
Conduct regular check-ins to assess client satisfaction and proactively address needs.
Resolve client concerns efficiently, escalating when necessary and managing the resolution process.
Identify potential leads and product opportunities for the sales team.
Maintain accurate client records and summarize meetings with clear follow-up actions.
Use tools like Asana and ZenDesk to manage tasks and track progress.
Collaborate with internal departments to ensure timely and complete resolution of client issues.
Communicate effectively with senior executives and manage high-level client calls.
Handle additional services for existing clients (e.g., Timekeeping, HR Services), including proposal creation, pricing, and coordination.
Oversee the setup of new business ventures for clients, from proposal to implementation.
Skills and Qualification
Qualifications:
25 years of experience in account or project management.
(Candidates with strong customer service backgrounds and client-facing experience are also welcome.)
Excellent verbal and written communication skills in English.
Proven ability to manage and resolve client issues.
Strong time management and multitasking skills.
Proactive approach to identifying client needs and offering solutions.
Ability to work independently and collaboratively.
Creative thinking and problem-solving mindset.
Strong relationship-building skills focused on client satisfaction.
Tech-savvy; proficient in Microsoft Office and Teams. Familiarity with Asana and ZenDesk is a plus.
Soft Skills:
A warm, empathetic, and professional phone presence.
Clear, neutral English accent with strong verbal coherence.
Excellent customer service orientation.
Candidates should not have a history of frequent job changes. The client prefers candidates who have stayed in previous roles for at least 12 years.