Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a As a Bilingual Technical Support Representative Spanish-English working in Bogota, Colombia, youll be a part of bringing humanity to business. experienceTTEC
What Youll be Doing
Do you have a passion for technology and helping others? In this role, youll work to resolve customer technical requests or issues via voice and chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms. Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, Youll
\tBring your passion and love for technology to know whats going on with the latest technology products and help customers
\tAnswer verbal and written incoming communications from customers
\tConnect and resolve issues with customers using written communication only
What You Bring to the Role
\t2+ years of tech support and troubleshooting experience and/or a degree in IT/IS or a related field
\tProficiency in connecting with customers through voice, email and chat
\tExcellent grammar, spelling, and written communication skills
\tStrong computer skills
\tLeadership, cognitive, and decision-making abilities
\tAbility to recognize and resolve customer issues independently
\tPost-secondary education
What You Can Expect
\tSupportive of your career and professional development
\tAn inclusive culture and community minded organization where giving back is encouraged
\tA global team of curious lifelong learners guided by our company values
\tAnd a competitive base wage of 3,000,000 COL + 500,000 COL of meal allowance + 1,000,000 COL hiring bonus, performance bonus opportunities, and the benefits youd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role
Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. Thats all we do. Since 1982, weve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the worlds leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.